Kirk and Sweeney Gran Reserva Superior Dominican Rum

1 Review

Sale price$49.99 Regular price$54.99

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Dominican Republic- Aged for 23 years in American oak casks, this rum has a deep amber and copper color with an aroma of dried fruits and sweet, toasted breads. On the palate, initial hints of honey, toffee and caramelized sugar lead to subtler notes of almond and vanilla.
Bottle Size: 750ml

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Elizabeth K.
United States United States

Email customer service never responded to repeated communication attempts

Even though I have had two good purchase experiences in the past, the last purchase needed help through customer service and no one ever responded to my email messages. There is no phone number on the website either. With the last order, the autofill loaded my previous address which I didn't notice until I hit purchase button. There was no phone number available on the website. There was no way to cancel my order even within minutes of placing the order. I sent several messages to the customer service email to try to fix the situation and never got a reply. I was able to have the order stopped at the UPS store location and was going to have someone that I know in my previous location pick up the order, but that actually created another problem. The UPS store said that unless the person has the door sticker, no one can pick up the order except for me. The order had to be shipped back to the merchant, but I never got a credit for the returned product. This merchant works fine unless you need help with an order.

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