Shipping policy

hipping Policy

Age Requirement
All purchasers must be at least 21 years of age. Every delivery requires the signature of an adult aged 21 or older presenting valid government-issued identification.

Order Processing

• Orders are processed Monday through Friday, excluding holidays.
• Most orders ship within one to five business days of payment confirmation.
• Orders placed after business hours on Friday, or on weekends or holidays, are processed beginning the next business day.
• Engraved and personalized orders require up to three additional business days before shipment.
• Processing times may be extended during peak holiday periods.

Shipping Methods and Delivery
All orders ship from our warehouse in Southern California through licensed common carriers. Shipping rates are calculated at checkout based on package weight, destination and the delivery method selected. Delivery estimates are provided by the carrier and are not guaranteed. A tracking number is emailed to you as soon as your order ships.

We strongly recommend expedited shipping during periods of warm or cold weather to minimize temperature exposure in transit.

Shipping Destinations
We ship within the United States only, and only to states where our carriers accept alcohol shipments and delivery is permitted by law. We do not ship to P.O. boxes, APO/FPO addresses or international destinations. If we are unable to ship to your address, your order will be canceled and fully refunded.

Adult Signature Required
Carriers will not release a package without the signature of an adult aged 21 or older. If no qualifying adult is available, the carrier will attempt redelivery in accordance with its policies. For gift orders, please ensure the recipient or another adult aged 21 or older is available to sign.

Address Accuracy
Please verify your shipping address, including any unit or suite number, before completing checkout. Requests to change an address after an order is placed will be accommodated when possible but cannot be guaranteed, and any associated fees are the responsibility of the customer. Packages cannot be redirected once they have shipped.

Shipping Protection
Optional shipping protection is available for purchase at checkout. If you select shipping protection and your package is lost, stolen or damaged in transit, please contact us at contact@onlineliquor.com to file a claim. Claims are handled in accordance with the terms of the shipping protection provider.

Without shipping protection, we are unable to replace or refund a package once the carrier has confirmed delivery to the address provided.

Refused or Undeliverable Packages
Packages returned to us due to refusal, unsuccessful delivery attempts or an incorrect address are subject to the terms of our Refund Policy, including a 25% restocking fee and non-refundable shipping charges.

Damaged Items
Every order is packed with protective materials designed for shipping glass. If an item arrives broken or damaged, please contact us within 48 hours of delivery as outlined in our Refund Policy.

Weather Holds
During periods of extreme heat or cold, we will gladly hold your order at no additional charge until conditions improve. To request a hold, please email contact@onlineliquor.com with your order number.

Product Details

• Unless otherwise stated, all bottles are 750ml.
• Batch numbers, bottling dates and barrel details are not guaranteed unless specified in the product description. If a specific batch is important to you, please contact us before placing your order.
• Bottle and packaging appearance may vary slightly from product images.

Taxes
Applicable sales tax is calculated at checkout.